FAQ

At Premier Fabrics, transparency and customer confidence are our priorities. Below are the key details you need to know when shopping with us.

About Premier Fabrics

  1. Is this an official brand website?

Premier Fabrics is an authorized professional dealer for all brands listed on our site. When purchasing from Premier Fabrics, you can rest assured that you will receive a genuine product of the same quality that you would receive from our partner brands. We aim to offer only ready-to-ship materials so that you can get the supplies you need without delay.

  1. How do I access my Premier Fabrics account?

If you have already registered for an account, you can log in with your existing account credentials.

If you are new to Premier Fabrics, you will need to create an account.

If you have any difficulty accessing your account, please contact support.

Orders

  1. Are there minimum order quantities?

Yes, many of our products have a listed minimum order quantity. The exact amount varies by product and manufacturer. A minimum order of two yards per material is common.

  1. Does Premier Fabrics send my order?

Orders are processed by Premier Fabrics, but fulfilled directly by the respective brands.

  1. Do I need an account to order from Premier Fabrics?

No, you do not need an account to place an order. You can complete checkout by providing your contact, delivery, and payment information without signing in.

  1. Can I cancel my order?

Yes, orders may be cancelled within 90 minutes of placement.

  1. If I have a problem with an order, what should I do?

We are happy to help. Please email us at support@premierfabrics.com with as much information as possible to assist us in resolving your issue.

Samples

  1. Can I order a sample of a product listed on Premier Fabrics?

Yes, you may order samples through our partner site, DesignShop. Samples typically range from $3.00 to $6.00, plus shipping. Once you’re ready to purchase your full quantity, you may do so through Premier Fabrics.

Pricing & Payment

  1. What is the difference between MSRP and your pricing?

The MSRP listed on our site is the suggested retail price provided by our brands. At Premier Fabrics, we aim to offer the most competitive market pricing.

  1. Do you offer price matching?

If you find a lower price on another site, let us know! We are happy to review and discuss price matching opportunities.

  1. What are your accepted payment methods?

We accept all major credit cards and digital wallets. All transactions are secure and encrypted.

Shipping & Returns

  1. Where do you ship to?

Shipping is currently available throughout the contiguous United States. We do not ship to Hawaii, Alaska, or other regions.

  1. What shipping options do you offer?

Standard shipping is handled via FedEx Ground. Priority shipping is available on request—please contact support for details.

  1. How much does shipping cost?

Standard shipping is free for orders over $150.

Orders under $150 incur a flat $20 shipping fee.

For priority shipping, contact support@premierfabrics.com for a custom quote.

  1. How do I track my package?

You’ll receive tracking information in your shipping confirmation email after dispatch.

  1. Can I return items to Premier Fabrics for a refund?

All sales are final. Returns are not accepted as standard practice. For extenuating circumstances, please contact support.